Customers Advised to Guard Personal and Account Information Over the Phone
PORT HURON, Mich., July 7, 2015 /PRNewswire/ -- SEMCO ENERGY GAS COMPANY is alerting customers of possible deceptive telemarketing tactics targeting natural gas customers in the SEMCO ENERGY service areas.
The Gas Company has received numerous complaints of customers being called by people claiming to be with SEMCO ENERGY, offering to put them on a special rate and asking for personal information including the customer's account number.
SEMCO ENERGY does not telemarket customers and ask for account information. Customers are advised to be mindful about sharing personal information, including natural gas account information that they provide in telephone or door to door solicitations. If you have questions about being contacted by someone claiming to represent SEMCO ENERGY, please call 1-800-624-2019 or e-mail firstname.lastname@example.org. All SEMCO ENERGY field personnel carry SEMCO ENERGY photo identification.
SEMCO ENERGY customers have the option to buy their natural gas from an alternative gas supplier, however, SEMCO ENERGY does not solicit customers to sign up for the Gas Customer Choice program. The Michigan Public Service Commission (MPSC) provides a list of all alternative gas suppliers licensed inMichigan on the MPSC web site: http://michigan.gov/mpsc/0,4639,7-159-16385_17144---,00.html. The site includes information about the gas customer choice program and a section showing authorized alternative gas suppliers active in SEMCO ENERGY service areas.
If you would like to lodge a complaint about an alternative gas supplier or their marketing practices, please contact the Michigan Public Service Commission at 1-800-292-9555.
Information about the Gas Customer Choice Program and alternative gas suppliers, including suggested questions to consider when selecting an alternative supplier, is also available on the SEMCO ENERGY GAS COMPANY web site, www.semcoenergygas.com. Just click on Natural Gas Customer Choice Program to the left.
SEMCO ENERGY Gas Company, headquartered in Port Huron, Michigan, is a regulated public utility that delivers natural gas to approximately 293,000 residential, commercial and industrial customers in Michigan. Service territories include portions of the southern half of the state's Lower Peninsula (including in and around the cities of Albion, Battle Creek, Holland, Niles, Port Huron and Three Rivers) and in the central, eastern and western parts of the state's Upper Peninsula.